As database professionals, we're often the last line of defense for our companies' data. When the systems we manage go down, the consequences are usually severe. In this talk, we will discuss incident management practices that can help any DBA/DRE teamwork through tough issues, even when the pressure is high. We'll talk about tips that span the various stages of an incident: detection, alerting, response, postmortem, and prevention, and the different challenges a database team faces compared to other disciplines.